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What happens if I redeem more or less than the fair-use limit at an experience?

Updated over 2 weeks ago

Redeemed more than the fair-use limit

If your total spend exceeds the value of the points you’ve redeemed, you'll be charged as normal. No awkward moments, no fuss.


Redeemed less than the fair-use limit

As we don't pro-rata our points, we'll take the full amount of points you had chosen to redeem.


Do I still earn points on the amount that I'm charged?

Absolutely, but how much you earn depends on your membership type:

Free Debit Card

Full Debit Card

Free Credit Card

Full Credit Card

1 point per £1 spent


(Coming soon)

4 points per £1 spent

(Coming soon)

1 point per £1 spent

5 points per £1 spent

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