Staying informed is one of the most effective ways to protect yourself and others. Here’s what to look out for and how to stay safe.
Scam calls
Fraudsters often impersonate trusted organisations like:
Banks and credit card providers
HMRC
Broadband or utility companies
They may spoof phone numbers to make the call look legitimate or display as “No Caller ID.” Some scammers might even mention personal details (often obtained from previous data breaches) to gain your trust.
At Yonder, we will never:
Ask for your full 16-digit card number or any part of it
Ask for one-time passcodes (OTPs) over the phone
Pressure you to act urgently to “secure” your account
💡 If you’re ever unsure whether a call is genuinely from Yonder, hang up immediately and start a chat with us in the app
Scam emails and text messages
Phishing emails and smishing texts are common scam tactics. They often include:
Links to fake websites
Messages claiming missed parcel deliveries, urgent payments, or offers that seem too good to be true
Generic greetings (e.g., “Dear Sir/Madam”)
Spelling or grammar mistakes
Spoofed sender addresses
How to stay safe
Never click on links in suspicious messages
Visit the official website directly by typing the URL into your browser
Verify any money or gift card request from someone you know using contact details you already have
Always check the sender’s email address or phone number
Even if a message contains real-looking details, scammers can use data from past breaches to make their scams more convincing.
Advertisement scams
Never click on ads—search for the company manually in your browser
Look for a padlock icon (🔒) in the address bar
Check reviews and look up the company before entering any card details
Avoid saving your card details on unfamiliar websites
If you suspect a scam or something doesn’t feel right, reach out to us via the Yonder app or email [email protected].