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What information should I never share over the phone or online?

Updated over a week ago

To protect yourself from scams, impersonation, and fraud, it’s crucial to keep sensitive information private. Below is a list of key details you should never share, even if the request seems legitimate.


Card number

  • Never share your full card number or CVV unless you're making a payment with a trusted merchant.

  • Yonder will never ask for your full card number.

  • Be especially cautious if someone asks for the last 10 digits. Fraudsters may try to piece together your full number.


One-Time Passcodes (OTP)

  • OTPs are only used to verify transactions or logins—never to cancel or refund payments.

  • Never share an OTP with anyone, even if they say they’re from Yonder.

  • We always attach this warning with OTPs:

    "STOP: Hang up now if you're on a phone call, you're speaking to a fraudster. A Yonder employee will NEVER ask you for this."


PIN number

  • Your PIN should be kept completely private.

  • Yonder will never ask for your PIN, not online, not over the phone, not ever.

  • If someone asks, it’s a scam. End the conversation and contact us immediately.


Passwords & login details

  • Never share your account passwords or login credentials.

  • Use strong, unique passwords for every account.

  • Enable multi-factor authentication (MFA) where possible to add an extra layer of protection.


Identification documents

  • Avoid sharing copies of your passport, driver's licence, or birth certificate online.

  • These can be used for identity theft or to open accounts in your name.

  • Only provide these when absolutely necessary and with a verified, secure source.


Personal information

  • Be cautious when sharing your full name, address, date of birth, or phone number.

  • These details can be used to impersonate you or access your accounts.

  • Share only with trusted parties, and only when necessary.


Security question answers

  • Never confirm answers to questions like:

    • Your mother's maiden name

    • First pet's name

    • The school you attended

  • Scammers may use casual conversation to extract these details.


Stay safe

By keeping this information private, you protect yourself from vishing, phishing, smishing, and other types of fraud.


Always verify who you’re speaking to, and if in doubt, contact us directly through the Yonder app or email [email protected].

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