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What information should I never share over the phone or online?
What information should I never share over the phone or online?
Updated over 2 weeks ago

When it comes to sharing personal details online or over the phone, it's essential to be cautious and protect sensitive information to avoid becoming a victim of impersonation, scams, or fraud. Here are key pieces of information that should never be shared:

  • Card numbers: Your card details, especially the CVV, should only be shared with trusted merchants. Yonder will never ask for your full card number. Fraudsters might request the last 10 digits, as all Yonder cards share the first 6, helping them piece together the full number. Always verify who you're sharing details with to avoid fraud.

  • One-time passcode(s) or OTP: These are sent to verify transactions or logins never to cancel or refund transactions. Never share them with anyone, especially over the phone or via text this is why we will always send you the following message attached "STOP: Hang up now if you're on a phone call, you're speaking to a fraudster. A Yonder employee will NEVER ask you for this."

  • PIN numbers: Your PIN should never be shared with anyone, even trusted individuals or someone claiming to be from the bank. Yonder will never ask for your PIN - if you’re asked, you’re likely dealing with a fraudster, and you should contact us immediately.

  • Passwords & logins: Never share your passwords or login details for any account, including bank or email accounts. Use strong, unique passwords for each account, and consider enabling multi-factor authentication for extra security. This helps protect your accounts from unauthorised access.

  • Identification documents: Never share personal documents like passports, birth certificates, or driving licenses online. These can be used to steal your identity and open accounts in your name. Always verify the purpose and ensure you're dealing with a trusted source before providing such information.

  • Personal information: Avoid sharing your personal details, like your full name, address, and date of birth, over the phone or online whenever possible. These details can be used to steal your identity or access your accounts. Only share such information with verified individuals or merchants, and only when absolutely necessary.

  • Security question answers: Fraudsters often try to deceive you over the phone by asking common security questions, such as your favorite childhood pet, your mother's maiden name, or the first school you attended. They may trick you into confirming these answers. Keep this information private and never share it online to protect your accounts from being compromised.

By following these guidelines, you can safeguard yourself from vishing, phishing, smishing scams and protect your accounts. Stay vigilant, always verify the source before sharing any personal information, and protect your data from potential threats. Stay safe!

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