Keeping your information secure is a top priority for us at Yonder. Unfortunately, scammers sometimes pretend to be us to access personal or card details. Here’s how to tell whether a call or email is genuinely from Yonder.
1. Check the email address
Official Yonder emails will always come from @yondercard.com or @yonder.com
We never use email services like Gmail, Yahoo, or Hotmail
If we ask you to reply, it will only be to [email protected] or through chat in the Yonder app
Watch for small changes like extra letters or misspellings in the email address as these are common signs of fraud
2. Look for personalisation
Genuine emails from us will:
Start with your full name and the greeting "member"
Never use generic openings like "Dear Customer" or only part of your name
Include this reminder in the footer:
“If anything looks wrong, email us at [email protected] and we’ll get it sorted.”
3. Tone and Language
Our communication is always:
Clear, professional, and friendly
We do not use alarmist or urgent language to pressure you into acting quickly
Be cautious if an email contains spelling mistakes, poor grammar, or seems unusually forceful — these are red flags
If we ever need you to take action, we’ll ask you to chat with us in the app.
4. Links and Attachments
We will never ask you to click a link or download an attachment to log in or provide sensitive details
For any important actions, log in directly through the Yonder app
If you see a link, hover over it (don’t click) to check where it really leads
5. Phone Calls From Yonder
Scammers can spoof numbers and use personal details to sound convincing
Yonder will never ask for your full 16-digit card number, any part of it, or your one-time passcodes over the phone
OTP messages will always include a warning:
“STOP: Hang up now if you're on a phone call, you're speaking to a fraudster. A Yonder employee will NEVER ask you for this.”
We may occasionally call to discuss your account, but if you’re ever unsure:
Hang up and contact us directly through the Yonder app.
Still unsure?
If you ever have doubts about a message or call claiming to be from Yonder:
Reach out to us directly through the Yonder app
It's always better to double-check than to take a risk.