Yonder’s email address: When we send emails, you’ll always see our email address ending in @yondercard.com or @yonder.com - we’ll never use a free provider like Gmail or Yahoo. If you need to get in touch with us directly, we’ll ask you to reply to [email protected] only or open a chat in the Yonder App. Please be cautious of any slight misspellings or added words in the email address, as these can be signs of a scam.

Personalised information: When we send you an email, you’ll always see your full name at the top, starting with “Member” to personalise the message. Scammers, on the other hand, often use generic greetings like “Dear Customer” or may only include part of your name. To help you stay secure, we also include a reminder in our emails: “If anything looks wrong, email us at [email protected] and we’ll get it sorted.” Being mindful of these small details can help you spot potential scams.

Language and tone: At Yonder, our messages are always clear and warm. While we provide professional information, we keep a friendly tone and avoid urgent or alarmist language. ****If we need you to take action, we’ll ask you to reach out through [email protected] or the chat in your Yonder App. Scammers, on the other hand, often use alarming phrases to create panic so you quickly follow their instructions. Their emails frequently contain poor grammar, misspellings, or awkward language, which can be a red flag.

Direct website and app instructions: At Yonder, we will never ask you to click a link or download an attachment from an email, especially if it requests you to log in or provide sensitive information. Instead, please log into your Yonder account directly for any important updates. Always hover over links (without clicking) to check where they lead. If you have any concerns about your personal information, don’t hesitate to reach out to us directly.

Yonder calls: Scammers can spoof numbers to make calls seem legitimate, often using personal details to gain your trust. At Yonder, we’ll never ask for your full 16-digit card number, any part of it, or one-time passcodes over the phone. Remember, one-time passcodes are only for approving transactions, not for cancellations, and these messages will always state, "STOP: Hang up now if you're on a phone call, you're speaking to a fraudster. A Yonder employee will NEVER ask you for this." There are some instances where we may need to call you to discuss your account, but If you’re unsure about the caller's identity, please hang up and contact us through the Yonder app.