Changing personal details
Harry Jell avatar
Written by Harry Jell
Updated over a week ago

Changing address

To update your address, email [email protected] a PDF copy of one of the following:

  • A bank statement showing a minimum of two transactions within the last 3 months with your full name and address visible

  • Utility bill within the last 3 months with your full name and address visible

  • Council tax with your full name and address visible

  • Driving licence showing your full name and new address (you can send us a picture instead via chat)

  • Letter from your GP with your new address

Changing name

To update your name, email [email protected] a PDF copy of one of the following:

  • Driving licence showing your full name (you can use a picture instead via chat)

  • Valid passport

  • Marriage certificate

  • Witnessed deed poll or statutory declaration

  • Divorce decree absolute

Changing email address/phone number

  • Start a chat with us in your app and we'll help with next steps.

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