Changing address and/or mobile number
You can amend your address in the Yonder app by.
To do this:
Tap on the person icon on the top right on your home screen
Go to Personal Details
Tap your address and/or mobile number
☝️ You need to ensure you're on the latest version of our app AND have biometrics set up on your phone.
* Biometrics is either a passcode, fingerprint or face ID set up to open your device 😊
Please note that we do not currently accept non-UK mobile numbers.
It won't let me update my address/phone number
Alternative to updating your address
If you cannot update your address manually in the app or, you've joined Yonder in the last 45-days then contact our Support Team. To do this, email [email protected] a PDF copy of one of the following:
A bank statement showing a minimum of two transactions within the last 3 months with your full name and address visible
Utility bill within the last 3 months with your full name and address visible
Council tax with your full name and address visible
Driving licence showing your full name and new address (you can send us a picture instead via chat)
Letter from your GP with your new address
Alternative to updating your mobile number
If you're having some issues doing this then start a chat with our Member Support Team by providing us with your old and new number to update.
Changing name
To update your name, email [email protected] a PDF copy of one of the following:
Driving licence showing your full name (you can use a picture instead via chat)
Valid passport
Marriage certificate
Witnessed deed poll or statutory declaration
Divorce decree absolute
Changing email address
Start a chat with us in your app and we'll help with next steps.