Changing your address or mobile number
You can update your address and mobile number directly in the app. Here's how:
Tap the person icon in the top right of your home screen
Go to Personal Details
Tap on your address and/or mobile number to make changes
Important:
Make sure you're using the latest version of the Yonder app
You’ll need biometrics set up on your phone (face ID, fingerprint, or passcode)
We currently do not support non-UK mobile numbers.
Can’t update your address in the app?
You can email us at [email protected] with a PDF copy of one of the following documents showing your full name and new address:
A bank statement (with at least two transactions from the past 3 months)
A recent utility bill (within the last 3 months)
Council tax statement
Driving licence (you can also send a photo via chat)
A letter from your GP
Can’t update your mobile number?
Start a chat in the app and send us:
Your old number
Your new number
We’ll handle the update for you.
Changing your name
To update your name, email [email protected] with a PDF copy of one of the following:
Driving licence (you can also send a photo via chat)
Valid passport
Marriage certificate
Witnessed deed poll or statutory declaration
Divorce decree absolute
Changing your email address
To update your email, start a chat in the app with the email address you'd like this changed to and our team will guide you through the next steps.