Changing your address or mobile number
You can update your address and mobile number directly in the app. Here's how:
Tap the person icon in the top right of your home screen
Go to Personal Details
Tap on your address and/or mobile number to make changes
Important:
Make sure you're using the latest version of the Yonder app
You’ll need biometrics set up on your phone (face ID, fingerprint, or passcode)
We currently do not support non-UK mobile numbers.
Can’t update your address in the app?
First, we'll need to re-verify your ID. Email us at [email protected] or message us on chat and we'll send you a link to re-verify. You'll need to upload one of your passport, UK driving licence, or residence permit - so make sure to have it handy!
Also, we will need proof of your new address.
Email an original, unredacted PDF of one of the following to [email protected]:
A bank statement showing a minimum of two transactions within the last 3 months with your full name and address visible
Utility bill within the last 3 months with your full name and address visible
Council tax with your full name and address visible
UK Driving licence showing your full name and new address
Letter from your GP with your new address
Please note that we don't accept screenshots or redacted documents, and we'll need to see a PDF copy that can be emailed to [email protected].
Can’t update your mobile number?
Start a chat in the app and send us:
Your old number
Your new number
We’ll handle the update for you.
Changing your name
We'll need to re-verify your ID. Email us at [email protected] or message us on chat and we'll send you a link to re-verify. You'll need to upload evidence of your name such as:
UK Driving licence
Valid passport
Marriage certificate
Witnessed deed poll or statutory declaration
Divorce decree absolute
Changing your email address
To update your email, start a chat in the app with the email address you'd like this changed to and our team will guide you through the next steps.