If you have installed your eSIM but can't get online, please try these steps:
Check Data Roaming: This is the most common fix. Ensure "Data Roaming" is ON specifically for the Yonder eSIM profile in your phone settings.
Check your APN settings: Ensure the Access Point Name (APN) is set to
truphone.com(found under Cellular Data Network on iOS or Access Point Names on Android).Toggle Airplane Mode: Switch Airplane Mode ON for 15 seconds, then OFF. This forces your phone to rescan for local partner networks.
Wait 5 minutes: If you just arrived, it can take a few minutes for the "handshake" between your phone and the new local network to complete.
Restart your device: A quick reboot can often resolve registration issues on a new network.
Check your data balance: Ensure you still have data remaining by checking the Membership section in the Yonder app.
Do NOT delete your eSIM, QR codes are single-use.
Still offline? Contact support.