By default, three days before your rent or mortgage payment date, or five working days before if we're collecting by Direct Debit. You'll see both dates in the app when you set up, and any time after that on your rent and mortgage screen.
We deliberately leave a gap so that if anything goes wrong with the collection, there's still time to sort it out before your rent is due.
If you pay monthly, you can choose your own collection day instead, for example the day you get paid. When you set up, tap Choose a day and pick any day from the 1st to the 28th. We only show days that leave enough time before your payment date. If we're collecting by Direct Debit, the exact day can move a little around weekends and bank holidays.
If the day you choose comes after your payment date in the month, we'll collect on that day for the following month's payment. For example, if your rent is due on the 1st and you get paid on the 25th, we'll collect on the 25th and send it on the 1st. The money is kept aside for your rent or mortgage until then.
To change your collection day, go to your rent and mortgage screen, tap Manage, then Edit.