If you don’t recognise a transaction, please follow these steps to secure your account.
Freeze your card
Go to your Membership tab
Freeze card
Look into the transaction details
Sometimes, merchant names appear differently from what you expect. Does the time and date of when the transaction was made ring a bell to you?
Start a chat with us
If you believe someone else has made transaction(s) without your consent or if your details have been compromised, let us know and we'll investigate this for you.