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I don't recognise a transaction
I don't recognise a transaction
Updated over a year ago

If you don’t recognise a transaction, please follow these steps to secure your account.

Freeze your card

  • Go to your Membership tab

  • Freeze card

Look into the transaction details

Sometimes, merchant names appear differently from what you expect. Does the time and date of when the transaction was made ring a bell to you?

Start a chat with us

If you believe someone else has made transaction(s) without your consent or if your details have been compromised, let us know and we'll investigate this for you.

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