If you’ve spotted a transaction you don’t recognise, we’re here to help.
Freeze your card
As a precaution, it’s a good idea to freeze your card.
Go to the Membership tab in the app.
Tap Freeze Card to temporarily block new transactions.
Check the transaction details
Sometimes merchant names on statements can look unfamiliar.
Ask yourself:
Does the time and date of the transaction seem familiar?
Could the name be related to a recent purchase (e.g. a parent company or online platform)? Feel free to search Google
Taking a closer look might help you recognise the charge.
Start a chat with us
Still unsure about the transaction?
Start a chat with our support team in the app and let us know:
Which transaction you don’t recognise
If you suspect someone else may have used your card or that your details were compromised
We’ll investigate the issue and guide you through the next steps.