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Lost, stolen, damaged card

Updated over 2 weeks ago

If your card has been lost, stolen, or damaged, don't worry. We're here to help you get back on track quickly.


If you've experienced fraud, we'll never charge you for a replacement card.


Lost card fees

Membership Type

First Replacement

Additional Replacements

Full Membership

Free

£8 per replacement

Free Membership

Free

£5 per replacement


Requesting a replacement

Start a chat with us in the app and we'll do the rest.

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