This is a brief overview of what to do. See pages 24-27 of your insurance document for more details.
Disclaimer: Any treatments that are done in a private facility aren’t covered unless pre-discussed with the emergency line.
Serious illness or accident
If you're in a medical emergency (an accident or suffering a serious illness) which may lead you to go to the hospital on a trip abroad, please call the emergency 24/7 line as soon as possible on +44 (0) 208 762 8061. They'll be able to let you know what to do next.
Outpatient treatment
If you’re not admitted into the hospital or you have a minor illness or injury (excluding fractures), you should pay for the treatment yourself and make a claim with Qover when you return back from your trip.
Dental help
Emergency dental treatment for the immediate relief of pain and/or emergency repairs to dentures or artificial teeth solely to relieve distress in eating is covered.