Yonder

Travel Insurance

An outline of the process and what you’ll need as evidence

How do I make a claim?

In the event of an accident, you will need to provide documentation to support your claim.

What documents do I need to provide for my claim?

Find out what's excluded before starting your trip

Key exclusions before making a claim

Where can I find my policy number?

How to Claim

Who provides my travel insurance coverage?

Note: Travel insurance is a benefit for full members only.

When will my travel insurance kick in?

What is my coverage?

When does my coverage start and end?

Where can I find the full policy details?

Are pre-existing medical conditions covered?

Requesting a travel insurance certificate

Can Yonder help me with my travel insurance questions?

Who is covered under my travel insurance?

Is there any excess or optional extra coverage?

Are there any age restrictions?

Can my partner make a claim on my card?

What countries is my travel insurance not valid in?

Is there any cover for COVID-19 incidents?

Making a complaint with Qover

Part-charge means that You must pay in full either the accommodation, the transport or Rental vehicle (or any deposits related to them) on the covered Card.

What does part-charge mean?

Who are Qover and International SOS, and how do they work with Yonder?

General

The key details you need if something serious happens

I need emergency medical assistance. How does this work?

General guidelines if you find yourself in a car rental incident.

What should I do in a car rental incident?

A general guide on how Yonder can help when you or your airline cancels your flight.

What to do when my flight is cancelled?

I need non-urgent medical assistance. What should I do?

Assistance Related

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