For all claims, you will need to provide the following documents:
Your original booking invoice(s) and travel documents showing the dates of travel and booking date
Your bank statement proving You have partially charged Your trip with the cover Card
Original receipts and accounts for all out-of-pocket expenses You have to pay
Original bills or invoices You are asked to pay
Details of any other insurance that may also cover the incident
Any documentation You have to substantiate Your claim
For any claims relating to Illness or Bodily Injury:
A medical certificate completed by the treating Qualified Medical Practitioner treating You, a Relative, or any person with whom You are travelling or staying with.
For any claims due to a death, We will require a medical certificate from the Qualified Medical Practitioner treating You, a Relative, or any person with whom You are travelling or staying with and a copy of their death certificate
For any claims relating to stolen, lost or damaged item(s):
Original receipts or proof of ownership for the stolen, lost or damaged item(s)
Check pages 26-28 of your terms and conditions for specific additional requirements by claim type.