Any incidents occurring before 1 January 2024 were covered by our previous insurance provider, AXA. Claims for these incidents can be made online here or Mon-Fri 9am-5pm on 0203 941 2295.

If you have any issues or concerns, drop us a chat in your Yonder app and we’ll help with next steps.

Note: You will need to have been a full Yonder member at the time of the incident to be eligible for coverage.