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How purchase protection works

Updated this week

This article is for our credit card members

Section 75 of the UK Consumer Credit Act is a legal protection that can help you get a refund if a purchase made using your Yonder card goes wrong.


How you're covered

You may be eligible for a refund if the goods or services you purchased are:

  • Faulty

  • Not fulfilled

  • Not as described


When you're covered

To qualify under Section 75:

  • Each individual item or service must cost between £100 and £30,000

  • At least part of the purchase must have been made using your Yonder card

  • The purchase must have been made directly from the provider, not through a third party

💡 Example: Buying concert tickets directly from a venue, where each ticket costs over £100, may be covered. However, purchases made via a ticket agency or where each ticket costs under £100 may not be.


Making a claim

Before submitting a Section 75 claim:

  • Contact the seller first to try resolving the issue. This is usually the fastest and simplest route.

If the seller is unresponsive or the issue remains unresolved, drop us a chat in your app.

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