This article is for our credit card members
Section 75 of the UK Consumer Credit Act is a legal protection that can help you get a refund if a purchase made using your Yonder card goes wrong.
How you're covered
You may be eligible for a refund if the goods or services you purchased are:
Faulty
Not fulfilled
Not as described
When you're covered
To qualify under Section 75:
Each individual item or service must cost between £100 and £30,000
At least part of the purchase must have been made using your Yonder card
The purchase must have been made directly from the provider, not through a third party
💡 Example: Buying concert tickets directly from a venue, where each ticket costs over £100, may be covered. However, purchases made via a ticket agency or where each ticket costs under £100 may not be.
Making a claim
Before submitting a Section 75 claim:
Contact the seller first to try resolving the issue. This is usually the fastest and simplest route.
If the seller is unresponsive or the issue remains unresolved, drop us a chat in your app.