Why did my auto pay fail?
Your auto pay can often fail due to insufficient funds in your account but if you find this was not the case then please contact our Member Support Team for more information.
Will you try to take the payment again?
No, if your auto payment fails we will need you to make a manual payment. To do this,
Open the Yonder app,
Tap on your upcoming bill,
Select, Pay,
Use the slider or enter your custom amount
Tap continue and select your bank from the list
Tap 'Pay with your bank' and approve in your mobile banking app
We should then receive the payment in a few minutes but it could take up to 2 hours.
If you don't see your bank, scroll to the bottom of the list to 'Don't see your bank?' and you'll see our bank details. Be sure to tap 'I've made the transfer' as it notifies us that we're expecting a payment from you.
We can only accept bank transfers made from your personal bank account in your own name.
I have made a manual payment and clicked, "I've made the transfer" but it is still not showing.
Contact the Member Support Team and we can look into this for you.
Will you still take my auto payment for the following week/month?
Yes. Until you cancel your direct debit or auto payment then we will continue to take payment in the following weeks or months despite a auto payment failure.
If my auto pay fails, will this impact my credit score?
You should always look to meet the minimum balance for your Billing Cycle before your Due Date. This will help ensure your credit score is not negatively impacted.
If your auto payment fails we will notify you of this and we recommend making a manual payment to ensure you keep your account up to date.
We always recommend paying your bill in full to help your credit score.