This article is for our credit card members
Why did my autopayment fail?
The most common reason for a failed autopayment is due to insufficient funds in your bank account at the time the payment was attempted.
If you’re sure there were enough funds available, there may be another reason the payment didn’t process. In that case, please start a chat in the app and we'll look into this for you.
Will you attempt the payment again?
Nope, we won't retry a failed autopayment. Instead, you’ll need to make a payment in the app to pay off your bill. We usually let you know 5 days before your payment is due.
Making a one-off payment
On your home screen, tap on your bill
Tap Pay
Choose the amount you wish to pay
Tap Continue and choose your bank from the list
Tap Pay with your bank and approve the payment in your mobile banking app
We usually receive the payment within a few minutes, though it can take up to 2 hours to appear.
I’ve made a bank transfer but it's now showing
If you don’t see your bank listed, scroll to the bottom and tap Don’t see your bank? and follow the on-screen instructions.
After sending the funds, tap I've made the transfer to notify us you're making a payment. This helps us process your payment more quickly.
💡 We can only accept payments from personal accounts in your name and not from third parties or business accounts.
If you've made a transfer and tapped I've made the transfer, but it still hasn't appeared, drop us a message in your app and we'll look into this for you.