All kind of circumstances can impact how you manage your money and what support you may need from us.
Letting us know what’s going on can really help us understand your needs and assist you better.
You can let us know by starting a chat with us in-app at anytime and click “I would like to speak about my situation”. Any personal information you share with us will only be recorded with your consent and you can ask for it to be removed at any time.
If you do not feel comfortable sharing at the moment or if you are simply looking for more information, we have included some resources below of where you can get help for free.
Gambling
Alcohol / Drugs
Withyou provides free, confidential support via online chat for struggles with drugs, alcohol and mental health.
Change Grow Live provides free information and local support services for alcohol and drug use, mental wellbeing and other issues such as housing and domestic abuse
Overspending
Mind is a mental health charity that offers a range of support, including information and advice on overspending.
If you are spending in any way that you do not want to be, let us know, and we can put specific blocks in place or can help you lower your credit limit.
Financial Difficulty
Payplan is a service which offers free, confidential, and impartial debt advice and solutions.
StepChange offers free and flexible online advice with expert debt advisers
Money Wellness is a free online and phone service aimed at improving financial wellbeing.
Money Helper also provides lots of free guidance, including recommendations of where to get free debt advice online, over the phone, or face to face.
Mental health challenges
Samaritans - support for anyone in emotional distress, struggling to cope or at risk of suicide
SHOUT - free, confidential, 24/7 text messaging support for anyone who is struggling to cope
Mind - advice and support to empower anyone experiencing a mental health problem
You can also find the full list of NHS-recommended mental health charities, organisations and support groups that can offer expert advice here.
Refusal for loan or credit
MoneyHelper is a free, impartial service that provides information on debt including steps to take if you have been refused a loan or credit card.
Unexpected life events
Citizens Advice - provides information, resources and advice on a range of problems you may encounter throughout your life.
If you are struggling to make repayments, or just need help during a period of temporary difficutly, please reach out to our Support team who can assist you with repayment options.
Bereavement / Grief
If you need to let us know about the death of a Yonder member, please follow the steps here.
Cruse - provides free information and support (via a telephone helpline) to those who are grieving.
Bereavement Advice Centre - provides practical help and advice on what to do after a death
Mind - a mental health charity that provides a range of information on bereavement and mental health.
Domestic or financial abuse
Money Helper - provides information on protection against financial abuse
Refuge - has a free 24-hour helpline and online support for women and children suffering from financial and domestic abuse.
Respect - has a free phone, email or live chat helpline for male victims of domestic abuse.
Galop - emotional and practical support for LGBT+ people experiencing domestic, emotional or financial abuse.
Stop Loan Sharks - can provide specialist help and practical support if you or a loved one has borrowed from a loan shark.
If you or anyone is in immediate danger, call the police on 999. If you can’t talk (for example, because your abuser is present), call 999 followed by 55. This will confirm that you have a genuine emergency, and the police officer will do their best to ascertain your location.
Accessibility needs
If you have any accessibility needs, let us know how we can make arrangements for you.