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What is autopay and how do I set it up?

Updated over a week ago

This article is for our credit card members

Setting up autopay is a great way to pay your bill on time and stay in control of your spending. Autopay could contribute to helping build your credit score when managed well.


Getting started

  • From your home screen, tap on the person icon on the top-right hand

  • Scroll to Manage autopay

  • Select Set up Autopay.

  • Review the information and tap Sweet, I’m in to continue.

You’ll then be asked to confirm your:

  • First name and last name

  • Sort code

  • Account number

Your billing address will be filled in automatically based on your account information.

💡 Need to update your address information?

  • Head back to your profile

  • Tap Personal Details

  • Tap your address

If your bank supports Faster Payments, you’ll see a small Instant Autopay label next to your account number.

💡 Instant autopay means we'll receive your payment the day your autopayment starts processing.

Don't see the label? It means we'll receive your payment in 5 working days from the processing date

When everything looks correct, tap Continue.

Please make sure the bank account is in your name. We cannot accept payments from third-party or business accounts.


Choosing your payment frequency

You can select either weekly or monthly autopay.

You'll be asked to select the day of the week you'd like us to process your autopayment if you choose weekly.


Deciding how much you'd like to pay

Depending on your selected frequency, you’ll see different payment options:

Payment amount

Weekly

Monthly

Pay full balance

Pay a fixed amount

Pay minimum due

Once you’ve chosen your amount and confirmed the details, your autopayment is all set up.

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