All Collections
Transactions
I don't recognise a Transport for London (TfL) charge
I don't recognise a Transport for London (TfL) charge
Harry Jell avatar
Written by Harry Jell
Updated over a week ago

It's very common for TfL to delay transactions even if you haven't travelled on a specific date. If you don't recognise a charge, you'll need to contact TfL about this charge directly. To do this:

  1. Log in or create an account with TfL here

  2. Once you're in, navigate to 'Add contactless payment' and add the details of your Yonder card. (You may have different reference numbers once your card has been added)

  3. Select 'Journey & payment history, last 7 days only' and choose the journey you want to dispute with TfL

  4. Select 'Contact us about this journey' followed by, 'I think I've been charged the wrong fare'

  5. Here you'll be able to add any relevant and select reply by email

Did this answer your question?