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My bank isn't listed. How do I pay my bill?

Updated over a month ago

This article is for our credit card members

Making a one-off payment

  1. On your home screen, tap on your bill

  2. Tap Pay

  3. Choose the amount you wish to pay

  4. Tap Continue and choose your bank from the list

  5. Tap Pay with your bank and approve the payment in your mobile banking app

We usually receive the payment within a few minutes, though it can take up to 2 hours to appear.

I’ve made a bank transfer but it's now showing

If you don’t see your bank listed, scroll to the bottom and tap Don’t see your bank? and follow the on-screen instructions.

After sending the funds, tap I've made the transfer to notify us you're making a payment. This helps us process your payment more quickly.

💡 We can only accept payments from personal accounts in your name and not from third parties or business accounts.

If you've made a transfer and tapped I've made the transfer, but it still hasn't appeared, drop us a message in your app and we'll look into this for you.

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