If you’ve been charged more than expected for Transport for London (TFL) travel, it’s often related to how your journeys were recorded. Here are some common reasons this can happen:
You tapped in and out using different devices (e.g. in with your phone, out with your watch)
You used multiple cards or devices across your journeys
You missed a touch-out, resulting in an incomplete journey
TFL made fare adjustments after your travel
To make sure your journeys qualify for the daily cap, always use the same device to tap in and out.
How to check and dispute a TFL charge
You’ll need to raise your query directly with TFL. Here’s how:
Go to the TFL website
Log in or create an account
Navigate to ‘Add contactless payment’ and add your Yonder card details
Go to ‘Journey & payment history (last 7 days only)’
Find the journey you want to dispute
Select ‘Contact us about this journey’ > choose ‘I think I’ve been charged the wrong fare’
Fill out the form and select reply by email
TFL will review your case and respond directly.