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I tried to make my first contactless payment and my card declined

Updated over a week ago

If your first contactless payment didn’t go through, don’t worry — there are a couple of common reasons this might happen:


1. Your physical card hasn’t been activated

Make sure you’ve activated your physical card in the Yonder app. If it’s not activated, any type of payment, including contactless, will be declined.

To activate your card:

  • Tap Membership

  • Swipe left on your digital card

  • Tap Activate card


2. Your first transaction wasn’t chip and PIN

For security reasons, your very first payment needs to be made using chip and PIN. Once that’s done, contactless payments will work as normal.

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